Mission Statement
The Water, Gas and Light Commission was formed in 1912 to bring electricity, natural gas and water to the citizens of Albany, Georgia. Public Power was a sign of progress that contributed to the growth of our community. Today, we deliver reliable, economical energy and water throughout our city.
Our mission is to provide reliable cost-competitive services to residential and commercial customers throughout our city.
As a utility and active member of the community, we value..
- Quality customer service
- Openness and honesty in everything we do
- Finding innovative approaches to serve businesses and industries interested in this area
- Maintaining high reliability for services
Our purpose is to be the lowest-cost supplier among our competitors of high-value energy and water.
Product:
Our product will be delivered in a manner consistent with industry standards, and with regard for safety and environmental concerns of customers, employees and the community at large.
Service:
WGL will add value to its product through a strong service orientation that is responsive to customer needs.
Employees:
Together, we will create and maintain a safe, fair, and equitable work environment where our employees are treated with dignity and respect.
Quality:
Commitment at every level to maintain the highest standards of service to our customers and to effectively and efficiently respond to customer needs and concerns.
Performance:
A personal commitment by all employee's to contribute to their highest potential and to accept responsibility and accountability for achieving our shared goals and desired results with maximum effectiveness.
Teamwork:
Recognition that our collective energy is a result of responsible individual effort and that we all benefit from full participation.
Trust:
Awareness and acceptance of the skills of others; respect for their achievements without the need of duplication of effort.
Timeliness:
Dedication to achieving total quality results in a safe, responsive and cost effective manner.
Integrity:
Belief that honesty, fairness and respect must characterize all of our internal and external relationships.
Innovation:
Recognition that cultivates a work environment which encourages creativity and initiative is vital if we are to successfully meet the challenges of a changing, competitive market.
The rapid changes being brought by deregulation, the volatility in the energy market, and environmental concerns demand that WGL look not at just tomorrow, but to the years ahead in our strategic plans; using our mission statement as a guide.
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