Frequently Asked Questions
If your questions are not answered here, please contact one of our Customer Service Representatives at 229-883-8330 ext 501. Click on the question to link to a page for further explanation.
Meetings are normally scheduled for the last Thursday of each month at 8:30am.
Our Administrative Office hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday.
The Administrative Office...207 Pine Ave.
Drive-Thru Window...218 N Washington St.
If you have never been a WG&L customer, you will need to come to the Administrative Office with proper ID.
If your an existing customer, you can call Customer Service at (229)883-8330 ext 501 to transfer to another addresss. If a deposit is required, you must come to the Administrative Office and make payment before services will be turned on.
Yes. The name on the rent receipt/lease must be in the person's name that is opening the account.
Applicant must present a driver's license or state identification card in order to verify date of birth, social security number, and applicant's full name. In lieu of a driver's license or state identification card, applicant may present three pieces of identification: a social security card, birth certificate, and a Medicaid or Medicare card. A picture id is required. If you are a renter, you must present a current lease in your name.
No. The applicant must present proper ID personally.
The Deposit Amount Will Not Exceed $100.00
- Water Service $25.00
- Gas Service $50.00
- Electric Service $75.00
All Commercial Customers applying for services with WG&L are required to make a deposit or furnish a corporate surety bond in an amount to cover an estimated two (2) months utility cost.
For existing locations, we can usually provide same day service if services are applied for before 4:00 p.m. For locations that have never had any services before (like new construction) we encourage you to allow time for inspection and running of lines. Please note that the GA 1-CALL Law requires that we give a 72-hour notice before we dig, allowing time for other utilities to locate their underground services.
Yes. You may pay your bill at many local banks prior to the due date.
We accept cash, check, VISA or Master Card.(A picture ID is required to use credit cards.)
The Water Gas and Light Commission reads meters and bills customers on a monthly basis. Our service area is divided into billing cycles and meter routes. Each customer's meter is read and billed approximately every 30 days.
WG&L does not light pilot lights. For gas pilot lighting, please contact a licensed heating and cooling company to service your heating system and then light your pilot by the end of September.
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