WG&L's aim is to provide uninterrupted services to our customers. You may contact us by phone or in person during regular office hours. In an emergency, call our Energy Control Center (ext 506) 24 hours a day, 7 days a week.
Telephone Numbers The Administrative Office number is 229-883-8330. Extension numbers are:
501 Customer Service
502 Special Services Department
500 Teller Department
506 Energy Control Center (Emergency number)
507 Revenue Recovery
Office Hours Our Administrative Office hours are from 8:00 a.m. to 5:00 p.m. Monday through Friday.
We are closed on the following holidays:
New Year's Day
Martin Luther King Day
Fourth of July
Thanksgiving Day and the following day
Mailing Address Albany Water, Gas & Light Commission P.O. Box 1788 Albany, GA 31702-1788
In an emergency please call 229-883-8330 extension number 506.
In case of power outage...
Check to be sure it is not a blown fuse or tripped circuit breaker.
Check with your neighbors to determine if they are without electricity.
If you determine there is a power outage, please contact us at the above phone numbers.
Stay away from any power lines that are on the ground or within reach.
To prevent overload and protect your appliances, please remember to turn off all appliances during the outage.
If you smell gas... If you smell natural gas or suspect a gas leak, tell everyone to leave the house immediately. Then call from a neighbor’s phone well away from the gas odor.
DO NOT smoke or light matches.
DO NOT turn lights or any electric appliances on or off.
DO NOT operate a flashlight.
DO NOT use your telephone.
DO NOT reenter your home until the WG&L has told you it is safe to do so.
If you have no water... If you suspect a water leak or have no water, please call 229-883-8330 extension 501 during business hours; after hours extension 506.
If you have a sewer or garbage problem... Please contact Albany Public Works 229-883-6950.
Who Do I Call?
Call the main office number 229-883-8330 with the extensions listed below.
Reporting a Power Outage Energy Control Center, extension 506. Sometimes the outage may be only in your home. Check the neighborhood to see if the power is off in all homes. When reporting an outage, give your phone number and your address and be as brief as possible to keep the phone lines open.
Reconnection Call Dispatch extension, number 508, during business hours; Energy Control Center Extension number 506 after hours. In the event service is disconnected due to a customer's failure to pay, a penalty fee is charged. Payment of the past due bill or satisfactory payment arrangements will be required before service is restored.
Complaint Concerning High Bill Call Special Services, extension number 502, if you suspect a problem with your bill due to billing errors, misread meters or questions on rates.
Transfer Services or New Services Call Customer Service, extension number 501. New customers must come into the office and provide needed information. A deposit may be required before services can be turned on at the new address.
Payments Received Call Teller Department, extension number 500. The Teller Department processes all payments received on the date it was received. If dropped in the night deposit after 5:00 p.m., the payment will be processed the next business day.
New Construction Call Engineering, extension number 613, for inquiries as to where certain services that are not already established on the property will be located.
Relocate Services on Property Call Customer Service, extension number 501. The location will need to be investigated before any services can be moved.
Tree Trimming Call Customer Service, extension number 501. Only tree and tree limbs touching our services will be trimmed.
Cutting Down Trees on Your Property Call Customer Service, extension number 501. WG&L will send a technician to take down your service and put it back up when you’re finished.
Security Light Out Call Energy Control, extension number 506, for lights owned by WG&L.
Street Light Out Call Energy Control, extension number 506. Please report the location of the light by closest address.
New Security Light Installation Call Engineering, extension number 615. WG&L will need to look at the property to determine type of light needed.
Water Leak Call Energy Control, extension number 506. If you suspect a water leak and WG&L will send a technician to your property.
Billing Questions Call Special Services, extension number 502, for questions concerning the calculation of your bill.
Pilot Light Lit Call Customer Service, extension number 501, to have the gas meter unlocked for an outside contractor to light your pilot light. WG&L does not light pilot lights.
Smell Gas Inside Call Dispatch, extension number 508, from 7:30 am till 4:00 p.m. After 4:00 p.m., call Energy Control, extension number 506. If you smell a rotten egg odor in your home, please follow the suggested steps for smelling gas in your home and call WG&L from a neighbor’s phone.
Smell Gas Outside Call Energy Control, extension number 506. If you smell a rotten egg odor outside your home, please call WG&L.
Trash Pickup WG&L does not provide the garbage pickup. Please call Public Works at 883-6950.
Financial Matters Other Than Billing Call Accounting Department, extension 503.
Time a Service Technician Will Be At Location Call Dispatch, extension number 508.